Opportunity: Banquet Server
Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards.
Your Growth Path
Banquet Captain – Assistant Banquet Manager –Banquet Manager
Your Focus
- Set up banquet room as instructed by supervisor.
- Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
- Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
- Replenish beverages as necessary, and check with guests for overall satisfaction.
- Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
- Respond to guest special requests and resolve guest complaints.
- Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent.
- Food service experience a plus.
- Ability to remember and recite menu items.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Banquet Set Up
Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards.
Your Growth Path
Banquet Server – Banquet Captain – Banquet Manager
Your Focus
- Set up meeting rooms according to banquet event order forms and documents to insure set up meets guest expectations.
- Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
- Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
- Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
- Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel.
- Handle guest complaints personally or if necessary seek assistance from supervisor.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Focus
- High School diploma or equivalent preferred.
- Previous banquet set up or customer service experience preferred.
Work Environment and Context
- Work schedule varies and will include working on alternate shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Cook
Prepare food items according to recipes and standards, taking pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment.
Your Growth Path
Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director
Your Focus
- Follow recipes to prepare food items accordingly.
- Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat.
- Prepare appetizers, salads, or cold dishes.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
- Bake breads, rolls, or other baked goods.
- Portion, arrange, and garnish food for pick up by server or deliver to guests.
- Maintain clean and sanitized work areas such as cutting boards, counters and work spaces.
- Secure and store food items properly.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow safe food handling procedures.
- Follow guidelines related to sustainability practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous culinary experience or equivalent training required.
- Department of Health Sanitation certificate may be required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Night Auditor
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Your Growth Path
Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager
Your Focus
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Keep records of room availability and guests' accounts, manually or using computers.
- Prepare and distribute daily reports.
- Audit and reconcile cashiers.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Input and update financial information into the BRAINS network.
- Check guests in/out and perform Guest Service Agents tasks.
- Respond to guest inquiries and resolve complaints.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous night audit/accounting experience or equivalent training required.
- Computer knowledge/Excel and arithmetic skills required.
- FSD is a plus, required within 90 days of employment.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Security Officer
Perform protective and enforcement functions in a friendly and courteous manner to maintain a safe and secure hotel environment.
Your Growth Path
Security Supervisor/Manager – Director of Security
Your Focus
- Patrol designated hotel areas.
- Respond to disturbances and emergency situations.
- Maintain a daily activity log.
- Maintain confidentiality with respect to guest and employee incidents.
- Prepare incident reports and other reports and communicate all related information to hotel management.
- Access secured areas for authorized personnel.
- Complete incident/accident reports in a clear and concise manner.
- Escort guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Monitor TV cameras, if applicable.
- Perform bell person tasks and assist guests with luggage.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Prior security experience is desirable.
- CPR/First Aid preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching and climbing stairs.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Security Officer
Perform protective and enforcement functions in a friendly and courteous manner to maintain a safe and secure hotel environment.
Your Growth Path
Security Supervisor/Manager – Director of Security
Your Focus
- Patrol designated hotel areas.
- Respond to disturbances and emergency situations.
- Maintain a daily activity log.
- Maintain confidentiality with respect to guest and employee incidents.
- Prepare incident reports and other reports and communicate all related information to hotel management.
- Access secured areas for authorized personnel.
- Complete incident/accident reports in a clear and concise manner.
- Escort guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Monitor TV cameras, if applicable.
- Perform bell person tasks and assist guests with luggage.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Prior security experience is desirable.
- CPR/First Aid preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching and climbing stairs.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bell Person
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.
Your Growth Path
Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager
Your Focus
- Load and unload luggage carts.
- Tag and store luggage.
- Escort guest to hotel rooms.
- Provide an overview of guest room, hotel services and amenities.
- Make deliveries to guest rooms.
- Assist guest with room changes.
- Stock pantry when necessary.
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Perform house attendant functions when staff shortages occur.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous customer experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Room Service Server
Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.
Potential Career Path
Server – Room Service Supervisor – Room Service Manager
Essential Job Functions
- Set up and deliver food and beverage orders.
- Conduct floor sweeps and retrieve food and beverage trays.
- Set up and deliver VIP amenities.
- Service hospitality suites in accordance with banquet event orders and established policies and procedure.
- Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
- Complete shift side work as outlined in the hotel’s operating policies and procedures.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
- Report all communication to immediate shift supervisor.
- Perform cash handling responsibilities in accordance with company policies and procedures.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- Previous food service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Cook
Prepare food items according to recipes and standards, taking pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment.
Your Growth Path
Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director
Your Focus
- Follow recipes to prepare food items accordingly.
- Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat.
- Prepare appetizers, salads, or cold dishes.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
- Bake breads, rolls, or other baked goods.
- Portion, arrange, and garnish food for pick up by server or deliver to guests.
- Maintain clean and sanitized work areas such as cutting boards, counters and work spaces.
- Secure and store food items properly.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow safe food handling procedures.
- Follow guidelines related to sustainability practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous culinary experience or equivalent training required.
- Department of Health Sanitation certificate may be required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Reservations/Sales Coordinator
Respond to telephone, email, and internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards. Performs administrative functions in support of property sales leaders.
Potential Career Path
Reservations Manager/Front Office Manager – Dir. of Revenue Management/Dir. of Front Office
Essential Job Functions
- Answer incoming reservations calls from both group and transient clients, make reservations.
- Run assigned reports daily and weekly - including but not limited to Daily Detail, Pace Reports, Group Pickup Reports, SRP Activity Reports.
- Complete weekly/monthly forecasts as needed in absence of Reservations or Revenue Manager.
- Provide backup support for Reservations Manager including learning the weekly and monthly forecast cycle.
- Provide backup support for Convention Services Managers including assisting in completing group resumes and handling client inquiries.
- Learn and understand the Revenue Management requirements of timing of building and managing group room blocks.
- Be the liaison between group clients and Convention Services Managers - including securing and entering rooming lists by contracted due dates, assuring complimentary rooms are assigned as required.
- Be the liaison for LNR clients - including taking calls, communicating availability and ensuring reservations are made correctly, SRPs are maintained and submissions for corporate accounts to Hilton as needed.
- Be responsible for entering Wholesale and Delta reservations as required.
- Ensure processing and proper handling of Credit Card Authorization forms.
- Communicate applicable deposit and guarantee policies as requested.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate degree in business/hospitality, or combination of education and experience
- Minimum of two years’ customer service experience
- Proficient Microsoft Office skills
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Breakfast Cook
Prepare food items for complimentary food service, according to recipes and standards, while maintaining a safe and sanitary work environment.
Potential Career Path
Lead Cook – Sous Chef – Executive Chef – Food and Beverage Director
Essential Job Functions
- Follow recipes to prepare food items accordingly.
- Wash, peel, and cut fruits and vegetables; cut, trim, or clean meat.
- Prepare appetizers, salads, or cold dishes.
- Bake breads, rolls, or other baked goods.
- Portion, arrange, and garnish food for comp food server or deliver to guests.
- Maintain clean and sanitized work areas such as cutting boards, counters and work spaces.
- Secure and store food items properly.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow safe food handling procedures.
- Follow guidelines related to sustainability practices related to HHM’s EarthView program.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous culinary experience or equivalent training required.
- Department of Health Sanitation certificate may be required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Barista
Provide quality barista services in accordance with established guest service and sustainability standards.
Your Growth Path
Head Barista– Host or Hostess – Guest Service Agent
Your Focus
- Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders.
- Bus coffee cart areas and tables.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas.
- Ensure that appliances are turned on/off at the appropriate times.
- Stock and maintain work areas.
- Take orders, input orders into POS system, collect payment and prepare orders.
- Clean dishes, utensils, work areas, tables and equipment throughout the day.
- Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank.
- Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent.
- Customer service experience preferred.
- Barista experience a plus.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Engineer
Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Your Growth Path
Chief Engineer – Engineering Supervisor – Chief Engineer – Area Chief Engineer
Your Focus
- Conduct room inspections and identify repair needs.
- Install or repair sheetrock and other wall coverings.
- Paint designated areas and items.
- Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures.
- Repair furniture.
- Install, replace and program televisions.
- Perform minor plumbing functions.
- Replace and repair heating and cooling pumps as well as preventative maintenance on units.
- Trace and repair all types of water lines.
- Troubleshoot and repair kitchen equipment.
- Maintain repair and preventive maintenance records.
- Perform and maintain work to local, state and Federal codes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Work as a bell attendant in the event of staffing shortages or during peak check in/out periods.
- Follow Service Recovery Guidelines.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma and Trade school course work in
related field preferred.
- Previous engineer/maintenance experience or equivalent training required.
Work Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
Opportunity: Accounting Clerk
Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures.
Potential Career Path
Staff Accountant - Assistant Controller - Controller
Essential Job Functions
- Process regular payroll cycles for property.
- Resolve payroll discrepancies through researching data in the time and attendance application.
- Prepare cash discrepancy reports.
- Retrieve and process deposits in accordance with hotel standards.
- Maintain house bank and conduct transactions according to established processes and policies.
- Issue and redeem cashier banks and conduct audits as needed.
- Process petty cash receipts and reimbursements.
- Assist with credit-related activities, including processing of credit applications.
- Provide customers with accurate and timely invoices, statements, and schedules.
- Maintain an efficient collection process to include an organized filing and tracing system.
- Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits to ensure safety.
- Perform other clerical duties as requested by management.
Position Requirements
- High School diploma required.
- Previous accounting experience or equivalent training required.
- Proficient in using Excel.
- Knowledge of PMS/accounting systems preferred.
Work Environment and Context
- Work schedule varies and may include occasionally working on holidays, weekends.
- Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Bell Captain
Supervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.
Potential Career Path
Concierge/Front Office Manager– AGM – General Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
- Maintain security of and accurate records for all guest room keys issued to bell and door staff.
- Accommodate guest requests in an accurate and efficient manner.
- Coordinate group luggage requirements.
- Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
- Ensure that pertinent information is documented in the log book daily.
- Load and unload luggage carts.
- Tag and store luggage.
- Escort guests to hotel rooms.
- Provide an overview of guest room, hotel services and amenities.
- Make deliveries to guest rooms.
- Assist guest with room changes.
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous experience working in a related function in a hotel required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Host
Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards.
Your Growth Path
Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor
Your Focus
- Meet and greet guests as they arrive, offer choice of seating, escort to the dining table and present menu.
- Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
- Maintain proper set-up of the dining room.
- Assist as needed or requested with service.
- Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High school diploma or equivalent .
- Previous customer service experience preferred.
Work Environment and Context
- Work schedule varies and will include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Barback
Prepare and service bars operating within the hotel in accordance with established guest service and sustainability standards.
Your Growth Path
Food Runner –Server–Bartender
Your Focus
- Greet and acknowledge guests when performing barback related functions.
- Retrieve orders from storeroom; visually check stock received against written requisition with storeroom personnel to ensure order is accurate. Upon delivery to the bar, re-check items with bartender for completeness.
- Cut, slice and peel perishable garnishes and fruits, and mix and pour juices in sufficient amounts according to projected business. Store back-up supplies needing refrigeration in prescribed containers for later use.
- Check and assist bartender in maintaining adequate amounts of supplies, i.e., stir sticks, napkins, matches, etc., for both the immediate bar and extended service area.
- Maintain cleanliness of bar area, beer lockers, refrigeration, and storage areas to comply with health code standards.
- Scoop ice from ice bins, transport to service areas and replenish ice containers for usage.
- Box and save empty liquor bottles as they accumulate for later returns and requisitions.
- Transport and replace taps and perform routine maintenance requirements for beer kegs.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Customer service experience or restaurant experience a plus.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Banquet Set Up Supervisor
Supervises banquet staff and oversees the set-up, service and break down of hotel meeting rooms and space in accordance with established guest service and sustainability standards.
Potential Career Path
Banquet Captain- Banquet Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring associates perform in accordance with standards and consistent with HHM core values
- Oversee set up meeting rooms according to banquet event order forms and guest requests to insure set up meets guest expectations.
- Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to and from meeting rooms in a safe manner using proper equipment.
- Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
- Work cooperatively with banquet service staff to address meeting room issues.
- Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
- Communicate meeting room maintenance issues to management and or engineering according to established communication processes.
- Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel.
- Engage guests to offer assistance and to check on satisfaction.
- Handle guest complaints personally or if necessary seek assistance from supervisor.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Two or more years of previous banquet set up or customer service experience preferred.
Work Environment and Context
- Work schedule varies and will include working on alternate shifts, holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Your Focus
- Take food and beverage orders and place orders in the point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up orders from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
- Knowledge of POS systems.
- TIPS certification preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Restaurant Supervisor
Supervise restaurant operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.
Potential Career Path
Restaurant Manager – Food and Beverage Director
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
-
Perform various financial activities such as cash handling, deposit preparation, and payroll.
-
Resolve customer complaints regarding food and beverage service.
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Forecast staff, equipment, and supply requirements based on menu.
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Follow sustainability guidelines and practices related to HHM’s EarthView program.
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Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure positive working relationship with vendors.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma preferred.
- Previous food and beverage experience required or equivalent training.
- Previous supervisory experience preferred.
- Knowledge of hotel PMS and Micros preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It